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WORKSHOP for Individuals:
Managing Conflict in the Workplace
Carol Warkoczewski is a
certified trainer in conflict management with the Mediation
Training Institute International.
Have you ever
wondered...
“What’s the
right thing to do when I have a conflict involving
someone I work (or
live) with?”
or,
“One of
my team members is having a conflict with
someone else – how can I help them resolve
this?”
Wherever there are two
or more people, conflict will
occur, and whether it is a
business-related issue or a personal
“disagreement,” how you deal with
these conflicts will affect your
relationships, your personal and
organizational effectiveness, and your
project and business outcomes.
UNRESOLVED
CONFLICT
WILL “LEAK”
OUT, whether we are aware of it or not!
Withholding information, not
returning phone calls, yelling, and
pre-empting, are ways we may experience
unresolved conflict…
How well do you and
your colleagues address conflict?
Unfortunately, most of
us have not observed or been taught the
skills we need to constructively manage
conflict, whether it is with those we work
with directly, or to assist those we
supervise.
These two
seminars in
Managing Conflict
in the Workplace
will teach you how to
replace “wrong,” ineffective behaviors with
the right behaviors.
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WORKSHOP
for Individuals and Teams:
Dealing With
Conflict
Address the organizational and team cost of conflict!
How does your conflict style affect
your team and organizational effectiveness?
How can your team respond and work
through disagreements in a way that will actually enhance
their teamwork and reduce the costs
of conflict?
The "Dealing with Conflict"
360-degree feedback instrument gives each person a
starting point to understand their conflict style, understand
the strengths and weaknesses of each style, and move your team
and organization to effectively dealing with conflict by moving
into a collaborative mode.
Depending on your needs and the length
of the workshop, we will cover:
 | Exploring conflict |
| Understand your style |
| When and how to use each style |
| How to raise your conflict IQ |
| Advanced techniques for
competition and collaboration |
| How to build employee motivation |
This workshop can be delivered in a 1/2
day or one-day format, depending on your needs. It can be
delivered on-site or off-site.
One-day open-enrollment
workshop on Dealing With Conflict:
Go to the SEMINARS page for
more information and to register.
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